The client is sending you an e-mail and it needs to be a ticket, easy, just forward it to the jigsaw help-desk.

  1. Edit the email as needed to make it presentable (delete irrelevant info, add comments or screenshots if needed)
  2. Forward the e-mail to support@jigsawtechnology.freshdesk.com
  3. Locate that newly created ticket and assign it to yourself or the person who will become the agent.
  4. The managing agent can now add notes etc as a normal ticket

Simple as.


Peter Smith

23/09/2016